Privacy Policy

Introduction

Welcome to Essence H&B Salon. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This policy applies to all information collected through our website (essencehbsalon.co.ke) and our physical locations in Muthiga and Wangige, Nairobi.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Book an appointment (online or via phone/WhatsApp)
• Create an account on our website
• Subscribe to our newsletter
• Contact us with inquiries
• Visit our salon locations

This information may include:

• Name and contact information (email, phone number)
• Appointment details and service preferences
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Browser and device information
• IP address and location data
• Pages viewed and time spent on our site
• Referring website information

How We Use Your Information

We use the information we collect to:

• Process and confirm your appointments
• Send appointment reminders and updates
• Provide customer support and respond to inquiries
• Send promotional emails and updates (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email services)
• Analytics Partners: Google Analytics to understand website usage
• Legal Authorities: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing
• Object to processing of your personal data

To exercise any of these rights, please contact us at hello@essencehb.co.ke or call us at +254111794421.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: