Question 1

How do I book an appointment?

Accepted Answer

You can book an appointment easily through our website by clicking the 'Book Now' button, calling us at 0111 794 421, or sending us a message on WhatsApp.

Question 2

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, cash, and major credit/debit cards.

Question 3

Do you offer online booking?

Accepted Answer

Yes, our online booking system allows you to choose your service, stylist, and preferred time slot instantly.

Question 4

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule your appointment by contacting us at least 24 hours in advance.

Question 5

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours notice for cancellations to allow other clients to book the slot.

Question 6

Do you use organic/chemical-free products?

Accepted Answer

We offer a range of products including organic and chemical-free options. Please let your stylist know your preference.

Question 7

How long does an appointment typically take?

Accepted Answer

Duration varies by service. A haircut might take 45 mins, while braiding or chemical treatments can take several hours.

Question 8

Are walk-ins welcome?

Accepted Answer

Yes, walk-ins are welcome, but we highly recommend booking in advance to ensure you get served without waiting.

Question 9

Do you offer gift vouchers?

Accepted Answer

Yes, we have gift vouchers available for purchase at the salon, perfect for treating friends and family.

Question 10

What should I do before my first appointment?

Accepted Answer

For hair services, it helps to have an idea of what you want (photos are great!). For spa treatments, arrive 10 minutes early to relax.

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