Question 1

What are your operating hours?

Accepted Answer

We're open Monday - Saturday: 9:00 AM - 6:00 PM. Sunday: Closed. We recommend booking in advance to secure your preferred time slot.

Question 2

Where are you located?

Accepted Answer

We have two convenient locations in Nairobi: Muthiga Branch (Main) at Muthiga, Nairobi (📞 0111 794 421) and Wangige Branch at Wangige, Nairobi (📞 0790 798 169).

Question 3

How do I book an appointment?

Accepted Answer

You can book an appointment online through our website, via WhatsApp at +254 111 794 421, by phone at 0111 794 421 (Muthiga) or 0790 798 169 (Wangige), or as a walk-in (subject to availability).

Question 4

What is your cancellation policy?

Accepted Answer

We offer full refund or free rescheduling with 24+ hours notice. Less than 24 hours may have a 50% cancellation fee. No-shows will be charged in full for reserved services. Please contact us as soon as possible if you need to cancel or reschedule.

Question 5

What services do you offer?

Accepted Answer

We specialize in hair services including braiding (all styles), dreadlocks & sisterlocks, hair treatments, styling & blowouts, as well as beauty services like manicure & pedicure, gel polish, nail art, and lash extensions.

Question 6

How long do services typically take?

Accepted Answer

Service durations vary: Manicure/Pedicure (45-90 minutes), Simple Braids (2-4 hours), Complex Braids (4-8 hours), and Dreadlocks/Sisterlocks (6-12 hours). We'll give you a more accurate time estimate when you book your specific service.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Cash (KES), M-Pesa, Bank Transfer, and Debit/Credit Cards. Some services may require a deposit to secure your booking.

Question 8

How much do your services cost?

Accepted Answer

Our prices vary depending on the service complexity and style chosen. For detailed pricing information, please visit our Services page, contact us directly for a personalized quote, or book a free consultation for complex styles. We also offer package deals and special promotions.

Question 9

What hair products do you use?

Accepted Answer

We use only high-quality, professional-grade products including premium synthetic and human hair extensions, natural hair oils and treatments, professional-grade styling products, and salon-quality nail polish and gel. If you have specific product preferences or allergies, please let us know when booking.

Question 10

Is parking available?

Accepted Answer

Yes! Both our Muthiga and Wangige locations have convenient parking facilities for our clients. Street parking is also available near both branches.

Question 11

Do you offer consultations?

Accepted Answer

Yes! We offer complimentary consultations for all our services. During your consultation, we'll assess your hair type and condition, discuss your desired style or look, recommend the best products and techniques, and provide a detailed quote.

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